Privacy Policy

Effective Date: 2024-03-25

This Privacy Policy describes how Guardoc ("we" or "us") collect, use, protect and share personal information in connection with Guardoc's website (the “Website”). For users of our Browser Extension Service, see the Guardoc Browser Extension Privacy Policy.

This Privacy Policy applies to information that is identified or can reasonably be identifiable to natural persons (“Personal Information”). You are not legally obligated to provide the information that is specified below, however failure to provide it may impede our provision of certain services to you.

Personal Information We Collect and how do we collect it

Information you provide directly:
When you visit our Website, you can provide us with your personal information directly in the following ways:

You can provide us with your contact information such as first and last name, e-mail address, and mobile number if you try to contact us through our contact channel on the Website.
You can provide us with your contact information and additional information you choose to provide when you send a request for customer support.

Information we collect automatically when you visit our Website:
We employ various technologies that allow us to monitor the activity on the Website and the cellular applications for the purpose of maintaining information security, improving the efficiency of the Services, as well as for statistics of the Website. Such technologies include cookies, web beacons, and other storage technologies. Cookies are essentially text files (or code lines) that are created on the browser and/or on your mobile device, to the extent that you have allowed this in the settings of the device/computer, and collect relevant information, such as the duration of your visit on the site/page/screen, your browsing method and the actions performed therein. The use of cookies facilitates your identification when you revisit our websites. Additionally, the cookies will monitor your activities and automatically collect information such as: IP address, connection dates, duration of your visit, version of the operating system, type of browser, IP-based location, domain name and point of access to the Service.

The settings of your device/computer may be updated or modified to completely or partially block the use of cookie files. However, if you choose to block cookies, some of the services may not be available to you or you may be required to re-enter your personal information.

You can opt out from some of the cookies during your browsing, for example by adjusting the settings in your browser.

Information provided as part of participation in surveys: We may occasionally ask you to provide information by participating in surveys. Participation in such surveys is voluntary and you can choose not to provide the information.

Information on others: If you provide us information on others, it is your responsibility to verify that this is done in accordance with the provisions of the law. The provision of information about others is subject to their consent and this Privacy Policy.

How We Use Personal Information:

We use your information for:

for operating the Website and provide you with ability to use the website;
operational purposes;
contacting you, responding to public inquiries and customer services;
management, streamlining and monitoring of our services in the Website and compliance with procedures and policies;
ensuring information security;
handling applications;
Improvement of our services, including for statistics and research (including the use of means such as anonymization and pseudonymization, for making personal information unidentifiable or not directly identifiable);
prevention of fraud and/or illegal activities, and protection of legal rights and legitimate interests of ours and of others, all subject to the provisions of any law.
respond to your support requests and provide customer service.

We will not use your personal information for any other purposes.

How We share Personal Information

We transfer your personal information to third parties, including to third parties overseas, in the following cases:

For the purposes of the objectives set out in this privacy policy, for the purpose of realizing the objectives that we have been authorized to perform by law, and for the realization of legitimate interests that we have, such as the prevention of fraud. Such transfer of information will be subject to the third party’s undertaking to protect the privacy and information security at a level that is appropriate for the type of information being transferred.

As part of our engagement with subcontractors and suppliers that provide us with services (such as companies processing payments, cloud service providers, companies that provide support and maintenance for equipment, software providers, accountants, lawyers, banks, customer service centres and telecommunications companies).

As part of a sale of the Company’s business (in part or in whole) or during negotiation of such sale, provided that such third party meets the provisions of applicable laws.

Under a court order instructing the company to do so or as required by law.

For the purpose of defense in legal claims.

We may transfer personal information to third parties for research and statistical purposes. In such case, personal information will be transferred in aggregate form, using measures to impede your identification with reasonable effort.

We may transfer and store your personal information outside of the country or region where you live, including in countries where the privacy laws may be considered less protective than the laws in the place where you live, for example, in the United States. If we transfer personal information outside the location where it was collected, we will ensure to have appropriate safeguards and ensure that such transfers meet applicable local legal requirements.

Links to third parties

When using the Website, links to external pages may appear, such as advertisements, banners, links etc. Should you choose to use such links, once you click on them you will be subject to the terms and the privacy protection policy of such websites/pages/applications. It is hereby clarified that you are fully responsible for the use of such outside websites/pages/applications.

Your Rights

Depending on the law where you reside, you may have certain rights under applicable privacy laws, such as accessing, correcting or deleting your personal information. You can exercise your rights by contacting us at support@guardoc.health. Subject to legal considerations, we will make reasonable efforts to honor your request in accordance with applicable laws. In order to comply with your request, we may ask you for additional information to verify your identity and for security purposes.

Security

We take reasonable security measures that are appropriate to the personal information we process and in line with the standards of information security in order to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

You are also responsible for maintaining appropriate means of information security, such as use of a strong password, anti-virus software, software updates etc.

Data Retention

We retain your information for as long as necessary for us to provide our services. In addition, we will retain your personal information for as long as we need it for resolving disputes and legal defenses, conducting audits, pursuing legitimate business purposes, enforcing agreements and in order to comply with our legal obligations.

Changes to this Policy

We may update this Privacy Policy from time to time. Should we make material changes to this Privacy Policy, we will notify you of such material changes by posting the new Privacy Policy on this page and on the Website.

If you have any questions or concerns about this Privacy Policy, please contact us at support@guardoc.health.